PRIVACY POLICY
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NOTICE
Prop-Pix (“Prop-Pix,” “we,” “us,” or “our”) is dedicated to safeguarding your privacy in all interactions with us, whether through our website's online services or through direct communication with our directors, consultants, or employees. We aim to provide a safe and secure experience when you use our website. We are committed to keeping the information you share with us confidential, using it solely for the purposes outlined in this policy. Except when required by law or regulation, Prop-Pix will not disclose your information to third parties without your consent.
We take your privacy seriously and manage your personal data in accordance with this Privacy Policy. As the “controller” of the personal data you provide, we are responsible for its protection. By using our website, you agree to be bound by this Policy. If you have any questions regarding this Policy or our privacy practices, please contact us by email at info@prop-pix.com.
2. ABOUT US
Prop-Pix offers property marketing services to both corporate and private clients in London. Our services include property photography, as well as floor plans, virtual tours, and other property-related solutions.
3. HOW DO WE COLLECT INFORMATION FROM YOU?
We do not monitor general activity on our website. However, we collect information from you when you fill out our online booking or contact form, when you reach out to us via email, or when you call us with an inquiry, booking, or job application.
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4. WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
Personal data refers to any information that can identify you personally, either directly (such as your name) or indirectly (such as details about your use of our products and services).
We may collect the following types of data about you:
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Contact Information: Your name, email address, and phone number, which enable us to respond to inquiries you make through our website or in connection with the products and services we provide to you.
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Correspondence: Any additional personal information you provide when you contact us via email, letter, telephone, or through our website, including comments you submit or any other form of communication.
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Transaction Details: Information related to transactions you carry out on our website, collected either by us or our third-party providers, for the purpose of fulfilling your orders.
The information you provide may also include personal data related to your customers (such as vendor or tenant information) or other individuals. If you are submitting information on behalf of someone else, you must have their consent before doing so.
5. HOW IS YOUR INFORMATION USED?
We may use your personal data for the following purposes:
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To Deliver Products and Services: We use your personal information to accept you as a new or returning customer and to provide the products and services you have requested.
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To Send Service Updates: We utilize your contact information to communicate with you about the products and services we offer, including notifying you of significant changes or updates.
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To Enhance Customer Support: Your personal data helps us deliver and improve the customer support we provide, such as addressing questions or concerns about our products and services.
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To Maintain Records and Ensure Data Accuracy: In the course of managing our internal records, we process your personal data to keep our information about you current and accurate.
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To Address Inquiries, Complaints, and Disputes: We use your personal information to respond effectively to any inquiries or complaints you submit, as well as to manage any disputes that may arise while providing our products and services.
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To Prevent Fraud and Comply with Legal Obligations: When necessary, we process your personal data to comply with legal requirements, including fraud detection, investigation, and prevention. This may involve sharing your information with law enforcement if requested.
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To Discuss Services You Provide: We may use your data to discuss any services you offer on behalf of Prop-Pix.
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To Process Job Applications: Your personal information is also used to process any job applications you submit.
6. PROFILING
Prop-Pix gathers data from website usage to develop a buyer persona, which may be utilized to align our services with the specific needs of our customers.
7. WHO HAS ACCESS TO YOUR INFORMATION?
We may share your personal data with our suppliers and service providers who perform specific business functions for us, acting as "processors" of your personal data on our behalf. Additionally, we may disclose your personal data if we are required to do so by law, or if it is necessary to protect the rights, property, or safety of our business, our customers, or others. In certain situations, this may involve sharing information with other organizations for fraud prevention purposes. In some instances, the personal data we collect from you may be transferred outside the European Economic Area (EEA) for the purposes mentioned above. These destinations may not have data protection laws equivalent to those in the EEA. However, as required by data protection law, we ensure that when we or our "processors" transfer your personal data outside the EEA, it is handled securely and safeguarded against unauthorized access, loss, destruction, unlawful processing, and any processing that is inconsistent with the purposes outlined in this Privacy Policy.
8. YOUR RIGHTS
You have the following rights concerning your personal data:
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Right to be Informed: You are entitled to clear, transparent, and easily understandable information about how we use your personal data and your associated rights. This Privacy Policy is provided to fulfill that requirement.
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Right of Access: You have the right to access your personal data (if we are processing it) and to receive certain information related to it, similar to what is outlined in this Privacy Policy. This ensures that you are aware of and can verify our use of your personal data in compliance with data protection laws.
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Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to have it corrected.
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Right to Erasure: Also known as the ‘right to be forgotten,’ this allows you to request the deletion or removal of your personal data when there is no compelling reason for us to continue using it. Please note that this is not an absolute right, and there are exceptions.
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Right to Restrict Processing: In certain circumstances, you have the right to block or suppress the further processing of your personal data. When processing is restricted, we can still store your data but may not use it further.
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Right to Data Portability: In specific situations, you have the right to obtain and reuse your personal data in a structured, commonly used, and machine-readable format. Where applicable, you can also request that this data be transferred directly to a third party.
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Right to Object to Processing: You have the right to object to the processing of your personal data for our legitimate business interests or for direct marketing purposes, including any related profiling.
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Right to Withdraw Consent: If you have given consent for the processing of your personal data for a specific purpose (such as direct marketing), you have the right to withdraw that consent at any time. However, this does not affect the lawfulness of any processing carried out before the withdrawal.
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Right to Lodge a Complaint: If you are dissatisfied with how we have handled your personal data or believe our processing does not comply with data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
9. HOW LONG WE KEEP YOUR PERSONAL DATA FOR
We retain your personal data only for as long as necessary to fulfill the purpose(s) for which it was collected. The specific retention period may vary depending on the type of data. In determining the appropriate retention periods, we consider several factors, including:
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Legal obligations under applicable laws that require us to retain data for a certain duration;
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Statutory limitations under relevant laws;
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The possibility of potential or ongoing disputes; and
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Guidelines provided by relevant data protection authorities.
Once your personal data is no longer needed, we securely delete it from our systems.
10. HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us via info@prop-pic.com
You have the right to ask for a copy
of the information Prop-Pix hold about you, please use the above contact details and allow up to 30 days for us to respond to your request, in line with GDPR regulations.
If you’re not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:
writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
calling: 0303 123 1113; or
submitting a message through the ICO’s website at: ico.org.uk
11. SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION
When you provide us with personal information, we take measures to ensure it is handled securely. Non-sensitive details, such as your email address, are typically transmitted over the Internet, which cannot be guaranteed to be completely secure. Therefore, while we work diligently to protect your personal information, we cannot guarantee the absolute security of any data you transmit to us, and you do so at your own risk. Once we receive your information, we make every effort to safeguard it within our systems.
12. USE OF COOKIES
Similar to many other websites, the Prop-Pix website uses cookies. Cookies are small files placed on your computer's hard drive by an organization, which help the website recognize you during future visits. They gather statistical information about your browsing behavior and patterns but do not identify you personally. This information assists us in enhancing our website and providing a more personalized experience. You can disable cookies by adjusting your browser settings, but please note that doing so may affect the functionality of our website.
13. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be revised periodically, so we recommend reviewing it whenever you provide us with personal data.